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FAQ

How to join us? about the Member System

Order & Delivery:
 

Q: Why do we call you?

Q: Why do we need some documents for verifying?

Q:Why did I receive nothing after I paid?

Q: How do I update the player information?

Q: Why you keep saying that you have not received my payment, is it a scam?

Q: Is it safe to purchase here ?

Q: About the orders delivery confirm?

Q: Do you have enough Coins on PS/Xbox/PC?

Q: How long will it take to receive Coins after payment ?

Q: How much should I put in auction house if I order 1000K ?<

Q: Will you refund me if I did not receive the Coins?

 

Payment:

Q: What payment method do you support?

Q: Can I pay via CASHU in Euro?

Q: Can I get refund for paysafecard payment?

Q: Will I receive a confirmation email after I paid?

Q: Why it takes so long to pay via Ebanx?

 

Order & Delivery:


Q: Why do we call you?
A :
1. Normally, we call you to confirm some basic information of your order. This is because we need to protect your billing account, and the whole process takes only about 3 minutes.
2. An authentic phOne number is needed when you make the order.
3. If you accidentally missed the call, simply by clicking the Call Me button on our website would let us know immediately you are ready.
4. If you temporarily have no access to your phOne, we will send you an e-mail after trying to call you. You can reply this e-mail with your available time of picking up the phOne. Our e-mail is: cs-support@fifa16buy.com

Q: Why do we need some documents for verifying?
A:To make sure this is your account, we may need you to send us 2 color photos of your government-issued ID card & Credit card for the payment holding in your hand.
Your ID should include:
1. Your name
2. Your Birth Date
3. Photo I.D.
Your credit card should include:
1. Your name
2. Expiration date
3. Last 4 numbers
You should also reveal your face in the photo.There are 3 ways you can send the documents:
1. Upload by yourself (Recommended). The documents we need can be uploaded when you enter the order tracking page. Please click
2. Live chat. If you receive an e-mail saying that we need some documents, you can simply come to our live chat, send the documents to our customer representative and we will deal with it right away.
3. E-mail. You can send the documents as the attachment of the e-mail simply by replying the One we sent you. Our e-mail is:


A:85% of our customers could get their product within 30 minutes if all the information is correct.Your order status can be checked by clicking checkorder .html.After entering the page, you will find certain abbreviations regarding your order:
1. CF: We tried to call you to confirm some information but failed. If you see this, please click the Call Me button and we will call you again in 30 minutes.
2. PD: We need some additional documents to help approve your order like ID card, credit card, driver license or PayPal details. If you see this, please upload the document we need and if you have any questions, please click the Live Help button.
3. ID: We have received your player information and we are sending you the Coins manually which will take about 15 minutes if your player information is correct.
4. AD: We have received your player information and our automated delivery system is preparing the Coins for you which will take less than 5 minutes if your player information is correct.
5. WL: We failed to find your player according to your current information, you may reset a player by updating your order or you can send the new player information to us by e-mail or Live chat.
6. PWL: The automated delivery system failed to find your player, you may update the player information yourself by clicking:
checkorder.html
7. DS: It has been a long time since we can't find your player, if you still want this order, please update the player information by clicking
checkorder.html
8. NO: Your order hasn't been processed.

Q: How do I update the player information?
A: There are 3 ways for you to update:
1. Update by yourself (Recommended). Simply by clicking
hcheckorder.html, enter the order number and e-mail, you can track your own order and update the player information yourself. We would know instantly once you have dOne that.
2. Live chat. If your order is in WL status, you can simply come to our live chat and give the information to One of our customer representatives, we will deal with it right away.
3. E-mail. You can also send your player information by e-mail. cs-delivery@fifa16buy.comonce receive your e-mail, we will deal with it right away.

Q: Why you keep saying that you have not received my payment, is it a scam?
A: The truth is, we didn't receive your payment. This happenssometimes if you use Ebank, cashU, Paysafecard or Global Collect as the payment method because of the Internet jams. All you need to do is to wait patiently until we receive your payment.
PRE-SALES:


Q: Is it safe to purchase here ?
A: Of course yes,to guarantee your safe buying, we provide secure payment options at your choice. Our website is enrolled in Trustwave's Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. You can pay safe with us.

Q: About the orders delivery confirm


Q: Do you have enough Coins on PS/Xbox/PC?
A: The Coins stock varies depending on the market. We may short of stock sometimes, but most of the time, our stable suppliers always provide cheap Coins for you.


Q:How long will it take to receive Coins after payment ?
A: Ninety percent orders will be finished in 5 minutes once the order is confirmed. Please wait for your order approval according to the notice of our Customer Service or email.


Q: How much should I put in auction house if I order 1000K ?
A: 1053K. We will cover the 5% EA tax, and the system will show you the amount that you need list when you check out.

Q: Will you refund me if I did not receive the Coins?
A: Yes, we will refund you in 1 to 3 work days if we failed to finish your order.

Payment:

Q: What payment method do you support?
A: We accept PayPal, Secure Credit Card, Visa, Visa Debit, MasterCard, MasterCard Debit, American Express, Pay Safe Card ,Sofort, Cashu, MOneybooker, Weston Union, Ebank and Wire Transfer as the payment methods.


Q: Can I pay via CASHU in Euro?
A: Yes,customer can place his order via CASHU in Euro


Q: Can I get refund for paysafecard payment?
A: We cann't issue the refund through paysafecard directly, while we could issue the refund by sending the payment to your verified paypal account.



A: Yes, we will send you the email to update you with the process of your order. If you do not receive the email please check Trash/Spam section of your Email.


Q: Why it takes so long to pay via Ebanx?
A: Due to unstable network problem, the order may be delayed, but you can contact us directly via livechat or email to notify us your order number or email address, we will solve the case as fast as we could.

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