FAQ
frequently asked questions Why do we call you? Why do we need documents for verification purposes? To ensure the security of your account, we may require you to provide two color photos of your government-issued ID card and bank card for payment verification. The ID card should include: Your name, the expiration date, and the type of ID. The bank card should include: Your name and the last four digits of the card. There are two ways you can send us the documents: Why did I receive nothing after I paid? How do I update the player information? There are 2 ways for you to update: Refund policy If you do not receive your items, we have a refund policy in place to ensure your satisfaction. We understand that unforeseen circumstances can occur during the delivery process, and we are committed to resolving any issues promptly. Our customer support team is available to assist you in resolving any problems and ensuring that you receive the items you purchased. If, for any reason, you are unable to receive your items, we will initiate a refund according to our refund policy. We value our customers and strive to provide a positive shopping experience, so you can trust that we will work diligently to resolve any issues and provide a satisfactory solution. Is it safe to purchase on LOLGA.COM? Yes, it is safe to purchase items on lolga.com. We take the security and privacy of our customers very seriously. We use secure payment gateways to ensure that your personal and financial information is protected. Additionally, we have a strict verification process in place to ensure the legitimacy of transactions and to prevent any fraudulent activities. Our website is also encrypted to provide a secure browsing experience. Rest assured, when you make a purchase on lolga.com, your information and transaction details are kept confidential and secure. Do you have enough Coins on PS/Xbox/PC? The Coins stock varies depending on the market. We may short of stock sometimes, but most of the time, our stable suppliers always provide cheap Coins for you. How long will it take to receive Coins after payment ? Ninety percent orders will be finished in 15 minutes once the order is confirmed. Please wait for your order approval according to the notice of our Customer Service or email. Why does it keep showing "failed to pay"? If you encounter difficulties with payment on lolga.com, don't worry, there are a few positive tips to help you resolve the issue. First, try using another device to make the payment. Sometimes, technical glitches can occur on a specific device, and switching to another one can solve the problem. Additionally, you can try using another card for payment. Occasionally, certain cards may have compatibility issues, and using a different card can help complete the transaction successfully. However, it's important to remember not to use a VPN while making the payment. VPNs can sometimes interfere with the payment process and lead to errors. By disabling the VPN, you can ensure a smoother payment experience. If you still encounter any difficulties, our customer support team is here to assist you. Feel free to reach out to us, and we will gladly provide further guidance and assistance to help you successfully complete your payment on lolga.com. What payment methods do you accept? We accept PayPal, Visa, Mastercard, UnionPay, American Express, JCB, Apple Pay, Google Pay, Klarna, and Paysafecard Can I get refund for paysafecard payment We cann't issue the refund through paysafecard directly, while we could issue the refund by sending the payment to your verified paypal account. Will I receive a confirmation email after I paid After placing an order, you will not receive email notifications. However, you can track the status of your order in the navigation bar on our website. Additionally, we provide 24-hour online customer service. You can initiate a chat with our customer service representatives at any time to view your orders. You can also reach us by email at [email protected], and we will respond to you promptly.