Original payment method: Approved refunds are generally returned to the original payment method used at checkout. If that is not technically possible, our billing team will explain the available alternative in accordance with applicable law.

Bank or provider delays: Your bank, card issuer or payment provider may require additional time to post funds. Refund issuance by LOLGA does not guarantee a specific bank posting date.

Fees: LOLGA does not charge a restocking or refund administration fee on approved refunds. Any unrelated foreign-exchange or bank charges are controlled by the relevant payment provider, where applicable.

Successfully delivered digital orders. Game items, currency and similar digital goods ordinarily cannot be physically returned once transferred. If the order was delivered accurately and completely, a change-of-mind return is generally unavailable unless required by law or expressly offered for the specific product.

Incorrect customer-provided details. Please confirm the correct game, platform, server, character name, and trade details before checkout. If incorrect details cause a delivery problem, contact support. We assess the actual delivery status, evidence and applicable legal obligations rather than automatically rejecting every case.

Suspected fraud or unauthorized activity. We may investigate suspicious transactions and request reasonable verification. This does not remove a customer's rights to report an unauthorized transaction to a payment provider or exercise applicable chargeback or consumer remedies.

Physical returns. No postal returns, return labels or shipping costs apply to digital-only game items and services. If a product has different conditions, those should be clearly disclosed on its product page before checkout.