Customer Service

Contact Us

Need help with an order, in-game delivery, a payment or a refund? Contact the LOLGA support team using the official channels below. If you are asking about an existing purchase, please have your order number ready.

Email Customer Support Visit Help Center

How to Reach LOLGA

Choose the support method that works best for you. Please contact us before placing an order if any delivery requirements or product details are unclear.

Live Chat

Live chat support is available 24 hours a day, 7 days a week (Monday–Sunday). Use the chat button in the bottom-right corner of the LOLGA website to start a conversation.

Email Support

General support: [email protected]

Orders & service: [email protected]

Response times vary with message volume and the details needed to review your request.

Phone Support

+1 (272) 202-1077

Available 24 hours a day, 7 days a week (Monday–Sunday).

Need Help With an Existing Order?

If an item has not arrived, you need to check a delivery method, or you have a question about payment, send our team the details below to help us identify your purchase.

01

Find your order number

Include the Order ID from your order confirmation or account order history.
02

Describe the issue

Tell us the game, product and what went wrong. Include the account email used for the order when contacting support privately.
03

Contact our team

Email support or use live chat. We will review the request and explain the next steps.

For your privacy, do not share full payment card numbers, account passwords or one-time verification codes in unsolicited messages.

Business & Contact Information

The following business identity and contact information is consistent with details currently published in LOLGA's About Us and Terms of Use.

LOLGA business and customer support information
Legal operator	GAME SERVICE LIMITED
Store / website	LOLGA.COM
Published business address	Room D, 16th Floor, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong
Customer emails	[email protected] [email protected]
Customer phone	+1 (272) 202-1077
Phone support hours	Monday–Sunday, 24 hours a day (24/7)
Live chat	Monday–Sunday, 24 hours a day (24/7)

This is the business address published by LOLGA, not a physical merchandise return center. LOLGA primarily delivers digital items and services.

Orders, Delivery & Refund Policies

Please read the policy that matches your question. Digital goods may require in-game delivery rather than physical shipping.

Return & Refund Policy Delivery Terms Cancellations Policy Frequently Asked Questions Privacy Policy

Feedback & Other Questions

We also welcome feedback about your shopping experience and inquiries from creators or business partners. For order-related matters, please use the support channels above so we can locate the purchase.

You can email [email protected] for general inquiries.