Digital Delivery at a Glance

01 — Delivery Overview

No Physical Shipping Required

LOLGA.COM, operated by GAME SERVICE LIMITED, provides in-game items, game currency and selected game-related services. These orders are fulfilled digitally through available game features or another method described in the applicable product listing. We do not ship physical products for digital-only purchases.

Shipping charges and tracking: Postal shipping fees, delivery carriers and parcel tracking numbers do not apply to digital-only orders. Any applicable product, service or in-game marketplace fees should be shown before purchase. Use your Order ID and LOLGA's order-status tools or support team to request a delivery update.

The available transfer method depends on the game, product type, platform and current game rules. The method and any important requirements should be confirmed on the product page or during order fulfillment.

02 — Available Methods & Estimates

How We Deliver Game Items & Currency

These are the methods and indicative time ranges described in LOLGA's existing delivery guidance. They apply only where the particular game and product support that method. These are estimates, not guaranteed deadlines. Check the listing and order communications for applicable timing.

Time ranges are based on existing site guidance and your proposed policy. Actual timing may vary; not every listed product is eligible for these methods or windows. Game feature availability and trading restrictions can change.

Selected gaming services: Some services follow a different fulfillment process or require additional information. Any account access requirements, safety considerations and service completion estimates should be stated for the specific product before purchase.

03 — Order Processing

From Checkout to Delivery

1. 01

   Place your order

   Review the game, server, platform, quantity, price and indicated delivery method before checkout. After successful payment confirmation, you should receive order information including an Order ID.

2. 02

   Verify delivery details

   We may request a player name, character name, server, friend code or other order-specific details needed to complete the transfer. Never send a payment card number or one-time verification code to someone claiming to be a delivery agent.

3. 03

   Complete the digital transfer

   Once payment and necessary information are confirmed, fulfillment is arranged using the method available for your item. You may be asked to join a game, accept a trade or check in-game mail.

4. 04

   Check your order status

   Use LOLGA's order status search or contact Customer Support with your Order ID if you need an update or believe the delivery is incomplete.

04 — Delays & Restrictions

What Can Affect Delivery Time?

• Incomplete or incorrect player, character, server, platform or trade information.
• Payment review, additional order verification or difficulty reaching the customer.
• Game maintenance, server outages, temporary trading restrictions or game feature changes.
• Stock availability, high order volume or product-specific fulfillment requirements.

If your order is taking longer than the estimate displayed when you purchased it, contact support with the Order ID and relevant details. We can review the order status, explain any available completion options and discuss cancellation or refund eligibility when delivery cannot be completed.

05 — Missing or Incorrect Deliveries

If Your Delivery Has a Problem

If your order has not arrived, contains the wrong item or quantity, or cannot be completed, please contact our team promptly. Share your Order ID, the order email and a short explanation. Screenshots can help when relevant, but do not share account passwords or full payment details in a support message.

Depending on the order status and the verified issue, possible resolutions include completing the missing delivery, correcting the item, or reviewing a cancellation or refund request under our Return & Refund Policy. Read our Cancellations Policy for more information.

06 — Customer Support

Delivery Support — 24/7

LOLGA provides customer support Monday–Sunday, 24 hours a day. Use the website chat button or contact us directly for order and delivery questions.