Order Cancellation Eligibility

We review cancellation requests according to the fulfillment status at the time your request is received. Requests are not automatically approved simply because the item has not yet appeared in your game account.

Cancellation window: There is no single fixed number of days for pre-fulfillment cancellation. The key factor is whether fulfillment can still be stopped when we receive your request. Contact support promptly.

How to Request a Cancellation

1. 1

   Locate your Order ID

   Find the order number in your confirmation email or LOLGA account order history.

2. 2

   Contact support promptly

   Use the 24/7 live chat on Contact Us for an urgent request, or email [email protected] or [email protected].

3. 3

   Share the relevant details

   Include your Order ID, the email associated with the order, and the reason for cancellation. For email, use the subject Order Cancellation Request – [Order ID]. Do not send passwords or full payment-card details.

4. 4

   Wait for confirmation

   We will review the fulfillment status and tell you whether cancellation can be completed, along with the refund amount if approved. Submitting a request does not itself stop or cancel an order.

Refund Processing & Timelines

For approved cancellations, refund review, issuance and bank posting are separate stages. The following timing targets match our published Return & Refund Policy.

Refund destination: An approved refund is normally returned to the original payment method. If that is unavailable, support will explain any permitted alternative.

Fees: LOLGA does not charge a cancellation fee, restocking fee or refund administration fee for an approved eligible cancellation. Separate fees from card issuers or currency conversion providers, if any, are controlled by those providers.

Merchant-Initiated Cancellations

LOLGA may be unable to complete an order in certain cases, including the situations below:

• Inventory unavailable: The ordered digital item or currency is out of stock or cannot be delivered using the available game transfer method.
• Unverifiable delivery details: Required game, character, server or platform details remain incomplete or cannot be confirmed after attempts to contact you.
• Payment or security review: A payment cannot be verified, is declined, or requires additional security checks.

If we cancel an unfulfilled paid order, we will explain the cancellation and arrange a refund of the paid, unfulfilled amount where applicable. If the payment was never captured, there may be no charged funds to refund; an authorization hold may be released according to the payment provider's timing. We will not replace your purchase with a different product without your agreement.

Delivery Problems & Customer Rights

A cancellation request differs from a claim about an incorrect, missing or delayed delivery. If your order has already been completed but you received the wrong product, an incomplete quantity or a materially different service, contact support and refer to our Return & Refund Policy.

Digital goods cannot ordinarily be returned by post after an in-game transfer. Physical return shipping and return labels do not apply to digital-only products. Nothing in these terms removes any mandatory refund, cancellation or other consumer right granted by applicable law.