Returns and Refund Policy

Welcome to our Returns and Refund Policy for Lolga.com. We are committed to ensuring customer satisfaction and we appreciate your understanding of our parameters surrounding returns and refunds in relation to the unique nature of our business.

1. No Return Policy

Given the digital nature of the game items and currency we sell, it is important to note that once sold, these digital assets cannot be returned. This is primarily due to the inherent risk of duplication, unauthorized transfer or use, and other implications that come with digital merchandise. We diligently ask for your understanding on this matter and urge you to be sure before making a purchase.

2. Refund Policy

We reside firmly in our commitment to customer satisfaction. As such, if for any reason you do not receive your purchased game items or currency, please reach out to us promptly. After verification of your claim, we will work on your refund request with utmost priority. In most cases, we will process a full refund. The funds will be returned via your original payment method within a certain number of days, depending on your payment service provider.

3. Communication and Support

For any concerns, issues, or inquiries related to your purchases, our Customer Service Team is always ready to assist. You may reach us via the details provided on our 'Contact Us' page. We pride our team's swift response rate and will endeavor to resolve your concerns promptly and efficiently.

It is our sincerest hope that you never encounter any issues with your purchases. However, in the event that you do, we assure you that we will do our best to rectify the situation in a fair, efficient, and customer-focused manner.

By proceeding with any purchase on Lolga.com, you explicitly acknowledge, understand, and agree to this Returns and Refund Policy.

Thank you for your understanding and support.

Lolga.com Team