Returns and Refund Policy

Welcome to LOLGA's Returns and Refund Policy. We are committed to ensuring customer satisfaction and appreciate your understanding of our policies, which are tailored to the unique nature of our digital products. Below, we outline the key terms and conditions regarding returns and refunds.

1. Return Policy

Due to the digital nature of the game items and currency we sell, all sales are final. Once a purchase is completed, digital assets cannot be returned. This policy is in place to prevent risks such as duplication, unauthorized transfers, or misuse of digital merchandise. We encourage you to review your purchase carefully before completing the transaction.

2. Refund Policy

We strive to provide a fair and transparent refund process. Refunds are available under the following conditions:

Eligibility for Refunds

• Refund Request Period: Refund requests must be submitted within 24 hours of purchase. Requests made after this period will not be considered.
• Product Delivery Status: Refunds are only available for products that have not been delivered. Once a product is delivered, it is no longer eligible for a refund.
• 24-Hour Delivery Guarantee: If you do not receive your purchased items within 24 hours, you may request a refund within the next 3 days.
• Manual Delivery Process: LOLGA does not use bots for delivery. All orders are processed manually to ensure accuracy and security.

Refund Process

• Processing Timeframe: Refund requests are typically processed within 3-7 business days. Please note that it may take additional time for the refund to reflect on your payment method, depending on your payment service provider.
• How to Request a Refund: To initiate a refund, contact our support team at [email protected]. Include your order details and the reason for your refund request.

Non-Refundable Items

Items that have been delivered are not eligible for refunds or exchanges.

Additional Terms

• Initial Purchase Only: Refunds apply only to your initial purchase. Subsequent purchases are not eligible for refunds.
• Abuse of Policy: LOLGA reserves the right to deny refunds if we suspect misuse or abuse of our refund policy.
• No Disputes: By agreeing to this policy, you confirm that you are the cardholder or have permission from the cardholder to make the purchase. You also waive the right to dispute the transaction.

3. Communication and Support

For any questions, concerns, or issues related to your purchase, our Customer Service Team is here to help. You can reach us via the contact details provided on our 'Contact Us' page or by emailing [email protected]. We pride ourselves on our swift response times and will work diligently to resolve your concerns promptly and efficiently.

4. Acknowledgment

By proceeding with any purchase on LOLGA.com, you explicitly acknowledge, understand, and agree to the terms outlined in this Returns and Refund Policy.

Thank you for your understanding and support. We value your trust and are committed to providing you with a seamless and satisfactory experience.

Lolga.com Team