frequently asked questions

  • Parent's Guide

  • Why do we call you?

  • Why do we need documents for verification purposes?

  • Why did I receive nothing after I paid?

  • How do I update the player information?

  • Refund policy

  • Is it safe to purchase on LOLGA.COM?

  • Do you have enough Coins on PS/Xbox/PC?

  • How long will it take to receive Coins after payment ?

  • Why does it keep showing "failed to pay"?

  • What payment methods do you accept?

  • Can I get refund for paysafecard payment

  • Will I receive a confirmation email after I paid