Q: Why do we call you?
A : Normally, we call you to confirm some basic information of your order. This is because we need to protect your billing account, and the whole process takes only about 3 minutes. An authentic phone number is needed when you make the order. If you accidentally missed the call, simply by clicking the Live-Chat button on our website would let us know immediately you are ready. If you temporarily have no access to your phone, we will send you an e-mail after trying to call you. You can reply this e-mail with your available time of picking up the phone. Our e-mail is: [email protected]
Q: Why do we need some documents for verifying?
A:To make sure this is your account, we may need you to send us 2 color photos of your government-issued ID card & Credit card for the payment holding in your hand.
Your ID should include:
1. Your name
2. Your Birth Date
3. Photo I.D.
Your credit card should include:
1. Your name
2. Expiration date
3. Last 4 numbers
You should also reveal your face in the photo.There are 3 ways you can send the documents:
1. Live chat. If you receive an e-mail saying that we need some documents, you can simply come to our live chat, send the documents to our customer representative and we will deal with it right away.
2. E-mail. You can send the documents as the attachment of the e-mail simply by replying the One we sent you. Our e-mail is:[email protected]
Q: Why did I receive nothing after I paid?
A:85% of our customers could get their product within 15 minutes if all the information is correct.Your order status can be checked by clicking Track Your Order.
Q: How do I update the player information?
A: There are 2 ways for you to update:
1. Live chat. If your order is in WL status, you can simply come to our live chat and give the information to One of our customer representatives, we will deal with it right away.
2. E-mail. You can also send your player information by e-mail. [email protected] once receive your e-mail, we will deal with it right away.
Q: Why you keep saying that you have not received my payment, is it a scam?
A: The truth is, we didn't receive your payment. This happenssometimes if you use Ebank, cashU, Paysafecard or Global Collect as the payment method because of the Internet jams. All you need to do is to wait patiently until we receive your payment.
Q: Is it safe to purchase here ?
A: Of course yes,to guarantee your safe buying, we provide secure payment options at your choice. Our website is enrolled in Trustwave's Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. You can pay safe with us.
Q: Do you have enough Coins on PS/Xbox/PC?
A: The Coins stock varies depending on the market. We may short of stock sometimes, but most of the time, our stable suppliers always provide cheap Coins for you.
Q: How long will it take to receive Coins after payment ?
A: Ninety percent orders will be finished in 15 minutes once the order is confirmed. Please wait for your order approval according to the notice of our Customer Service or email.
Q: Will you refund me if I did not receive the Coins?
A: Yes, we will refund you in 1 to 3 work days if we failed to finish your order.
Q: What payment method do you support?
A: We accept PayPal, Secure Credit Card, Visa, Visa Debit, MasterCard, MasterCard Debit, American Express, Pay Safe Card ,Sofort, Cashu, MOneybooker, Weston Union, Ebank and Wire Transfer as the payment methods.
Q: Can I pay via CASHU in Euro
A: Yes,customer can place his order via CASHU in Euro
Q: Can I get refund for paysafecard payment
A: We cann't issue the refund through paysafecard directly, while we could issue the refund by sending the payment to your verified paypal account.
Q: Will I receive a confirmation email after I paid
A: Yes, we will send you the email to update you with the process of your order. If you do not receive the email please check Trash/Spam section of your Email.
Q: Why it takes so long to pay via Ebanx
A: Due to unstable network problem, the order may be delayed, but you can contact us directly via livechat or email to notify us your order number or email address, we will solve the case as fast as we could.